How Can We
Help You?

Most sellers are fully operational within 24 hours. Connecting marketplaces takes 5-10 minutes each. Product imports depend on catalogue size but typically complete within a few hours. You can start processing orders as soon as your first marketplace is connected.

You get 14 days of full access to all features. No credit card required to start. Connect your marketplaces, import your products, and test the platform with real orders. If Vastyn isn't right for you, simply don't continue.

Yes. Vastyn connects to your marketplaces via official APIs using secure OAuth. We never ask for your seller account passwords. Your existing marketplace operations continue uninterrupted while you set up Vastyn alongside.

Go to Integrations in your Vastyn dashboard, select Amazon, choose your region, and click Connect. You'll be redirected to Amazon Seller Central to authorise access. Once approved, orders and inventory start syncing within minutes.

Under 2 minutes across all connected channels. When you sell on Amazon, eBay updates within 2 minutes. This real-time sync is how Vastyn prevents overselling, unlike systems that sync every 15-60 minutes.

Yes. Vastyn accepts CSV, Excel, XML and JSON formats. The AI-powered field mapper automatically identifies your columns and maps them to the correct fields. You can also sync directly from connected marketplaces.

Our support team typically responds within 2 hours during business hours. Email us at support@vastyn.com, call directly, or use the chat bot for immediate guidance. We also provide in-app guidance and video tutorials for each setup step.

Yes. Phone support is available Monday to Friday, 9am to 6pm GMT. For email enquiries, we typically respond within 2 hours during business hours. Our chat bot is available 24/7 for immediate guidance.

Yes. No long-term contracts. Cancel anytime from your account settings. Your data remains accessible for 30 days after cancellation should you wish to export anything.

Limits vary by plan. The platform is designed for businesses processing anywhere from hundreds to millions of orders per month. Contact us if you have specific volume requirements.